ABOUT
BIG APPLE

BIG APPLE Donuts & Coffee

Discover an indulgence like no other at BIG APPLE Donuts & Coffee – home to a diverse selection of superior donuts, artisan coffees, and an enchanting variety of handcrafted teas. Unearth the secret behind our exceptional donut quality: a proprietary premix formula made from a curated blend of 20+ top-tier imported ingredients. We bring you donuts recognized for their unparalleled freshness and airy soft texture.

Born out of a simple idea – a gathering place for donut enthusiasts – Big Apple Donuts & Coffee evolved into a thriving, trusted business built on principles of commitment, innovation, and integrity. Our team, driven by a shared passion, goes above and beyond each day to not just deliver delectable donuts but a unique customer journey, an experience that epitomizes the essence of our brand.

Boasting numerous prestigious awards for quality, business efficiency, visionary leadership, and as the best donut brand nationally, Big Apple Donuts & Coffee is rapidly becoming one of the most sought-after brands in South East Asia.

Established in Malaysia in 2007 and later acquired by Duskin Co. Ltd., a public listed company in Japan, in 2017, Big Apple Donuts & Coffee has proven its mettle time and again.

Vision Statement

Our vision is to be a global brand that offers
premium quality donuts,
and creates an extraordinary customer experience.

Mission Statement

• 1 Maintaining high proficiency standards in management, production and creativity.
• 2 To deliver consumer experience that is unique to the brand.
• 3 Uncompromising approach to procuring the freshest and finest ingredients available.
• 4 Growing with our customers by listening to them.
• 5 Providing exceptional customer care and service.
• 6 Building a unique corporate family structure to enhance team development and productivity.

Parent Company

Big Apple Donuts & Coffee’s group of companies is a subsidiary of DUSKIN CO. LTD., a Japan-based company listed on the Tokyo Stock Exchange. It was established in 1963 and is today headquartered in Osaka, Japan.

The company operates its core business in 3 primary segments:

• 1 The Food Group segment is engaged in the sale of doughnuts, tea, cafe food and drinks, among others.
• 2 The Clean Care Group segment is engaged primarily in the leasing of cleaning materials and machines, cabinet towels, industrial waste cloth, water purifiers and air purification systems; the sale of daily products, cosmetics and toiletries; the provision of services including house cleaning, pest control and facility management; the leasing and sale of travel gears, baby products, leisure products, health and nursing equipment; the leasing of uniforms, as well as the sale of office coffee.
• 3 Another more diverse segment is engaged in the leasing of commercial equipment and automobiles, the management of hospitals, as well as the provision of insurance agency services, among others.