Big Apple Donuts & Coffee

Big Apple Donuts & Coffee was established in 2007 and is one of the leading and fastest growing retail chain of premium quality donuts in Asia. In line with our local and international expansion, we are looking for dynamic and dedicated individuals to join us.



Job Description

  • Perform all tasks as assigned by the Operation Manager to ensure smooth operation at the outlet.
  • Efficiently manage & supervise outlet staff, as well as to monitor stock levels & usage.
  • Monitoring & overseeing the outlet’s daily business operations & manpower arrangements.
  • Coaching & training in customer service & product knowledge to outlet staff.
  • Assisting in the development or updating of SOPs for all business operations activities.
  • Monitor inventory & ensure that all ingredients are adequately stocked.
  • Monitor & guide the outlet leader on any issue that arises from the outlet.
  • Ensure the completion of the submissions (daily report, weekly report, & monthly report by the outlet leader).
  • Assist in employee appraisals, promotions, compensation & termination based on the performance review.
  • Preferably with barista experience.


  • Qualification in Pastry & Bakery / Culinary Arts or related field.
  • Diploma in Administrative or Hotel Management.
  • Minimum of 2 years retail experience is required.
  • Knowledge of Microsoft Excel is an advantage.
  • Knowledge of StoreHub is an advantage.
  • Willing to travel outstation, & possess own transport is preferred.
  • Need to work on the weekend & PH (when necessary).



(Full-time / Part-time)

Job Description

  • Ensure day-to-day outlet operations are carried out smoothly.
  • Greet & attend to customers’ requests.
  • Taking orders & serving customers.
  • Recommend items to customers with add-on items or promote other products.
  • Maintain outlet cleanliness & product quality.
  • Check & report any damaged goods.
  • Update work reports & documents.
  • Team player.


  • Minimum SPM qualifications.
  • Applicants with the legal right to work in Malaysia.
  • Flexible to work overtime, shifts, weekends, & public holidays (6 days a week).
  • Ability to stand for long amounts of time & work in a fast-paced environment.
  • Positive attitude & commitment to customer satisfaction.
  • With or without experience, as training will be provided.
  • Punctual & reliable.

Hiring Locations

  • Selangor (The Mines, IOI Putrajaya, Selayang Mall & Sri Damansara)
  • Kuala Lumpur (Berjaya Times Square, JUMPA Sungei Wang, Lotus’s Midah, Wangsa Walk, & Nu Sentral)
  • Negeri Sembilan (Mydin Senawang, Aeon Seremban 2, Lotus’s Nilai, & Aeon Mall Nilai)


  • Salary Range: From RM 1500 + Allowance + Incentive
  • Part time RM 7.00 per hour
  • Yearly increment & bonus
  • Annual Leave
  • Medical Leave
  • Incentive
  • Allowance
  • Medical Claim
  • Accommodation provided if necessary

Additional Benefits

  • Staff meals
  • Training Provided

Company size

  • 51 – 200 Employees

Average Processing Time

  • 2 weeks
  • Asia Pacific International Honesty Enterprise Keris Award
  • Asia Pacific Entrepreneur Excellence Award 2008
  • SME Recognition Award 2008
  • The SMEs Best Brands 2008
  • MFA


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