Big Apple Donuts & Coffee's store signage

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Big Apple Donuts & Coffee

Career seekers, ignite change at Big Apple Donuts & Coffee. Since 2007, we’ve led the premium donut retail wave in South East Asia. Embrace a career that blends curiosity, compassion, and strategic impact. Join us to make a difference while crafting your path.

Step into a fulfilling profession at Big Apple Donuts & Coffee. Our journey, from 2007, reshaped South East Asia’s donut scene. Curiosity, compassion, and strategic action define careers here. Be the change with us.

HQ

EXECUTIVE, IT (F&B)

Job Description

  • Provide ongoing support for network configurations, firewalls, and data protection measures.
  • Offer expert support for enterprise software, POS systems, and other business applications.
  • Plan, lead, and execute IT projects, ensuring smooth deployment and integration.
  • Ensure network security by implementing best practices and monitoring for potential threats.
  • Provide comprehensive IT support to internal teams, diagnosing and resolving technical issues efficiently.
  • Ensure minimal downtime by troubleshooting hardware, software, and network problems.
  • Oversee and maintain the company’s IT infrastructure, ensuring optimal system performance.
  • Conduct routine maintenance and upgrades for servers, networks, and other critical systems.
  • Collaborate with cross-functional teams to align technology with business objectives.
  • Maintain system documentation and provide user training as needed.

Requirement

  • A Diploma in Computer Science or Information Technology.
  • 2-3 years of relevant working experience, preferably within the F&B or Retail industry.
  • Proficiency in Network Management, POS System, Cybersecurity, and System Administration.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Demonstrated ability to manage IT projects and meet established deadlines.
  • Willing to travel and possess a valid driving license.
  • Proficient in both written and spoken English & Bahasa Malaysia.
EXECUTIVE, FIT OUT / STORE DESIGNER (F&B)

Job Description

  • Coordinating with the mall and relevant stakeholders for drawing submissions.
  • Oversee fit-out coordination with the mall’s Fit-Out team.
  • Managing internal coordination for M&E drawings and ensuring compliance through site visits.
  • Conduct meetings and engaging with stakeholders to ensure design and regulatory compliance.
  • Managing the fit-out process, implementing cost-saving measures, and fostering technical collaboration.
  • Demonstrating adaptability in taking on additional responsibilities as needed.

Requirement

  • A Bachelor’s Degree or Diploma in Architecture, Interior Design, or any other related field.
  • 2-3 years of relevant working experience, preferably within the F&B / Retail industry.
  • Experienced in Project Management, with the ability to coordinate multiple projects.
  • Proficient in AutoCAD, Sketchup, or other design software for fit our purpose.
  • Good understanding of M&E systems and materials related to F&B setups, including electrical, exhaust, and plumbing systems.
  • Willing to travel and possess a valid driving license.
  • Proficient in both written and spoken English & Bahasa Malaysia.
EXECUTIVE / ASSISTANT, OPERATION

Job Description

  • Execute all tasks assigned by the Operations Manager to ensure the efficient functioning of the outlet.
  • Oversee and supervise outlet staff, ensuring effective management of stock levels and usage.
  • Monitor and manage daily business operations and staffing arrangements at the outlet.
  • Provide coaching and training to outlet staff on customer service and product knowledge.
  • Demonstrate strong motivational skills to maintain staff engagement and performance.
  • Apply problem-solving skills to resolve issues quickly, with basic knowledge of kitchen equipment.
  • Review outlet expenditures and implement proactive strategies to ensure financial targets are achieved.
  • Develop and implement growth strategies and assist the Manager in scheduling and time management.
  • Be a dynamic individual eager to learn and grow alongside the company.
  • Foster collaboration and teamwork across departments and with other staff members.

Requirement

  • A Qualification in Pastry and Bakery, Culinary Arts, or any other related field.
  • A Diploma in Administrative or Hotel Management, or any other related field.
  • Minimum 2 years of work experience in the F&B / Retail industry.
  • Proficiency in Microsoft Office (Excel) is an added advantage.
  • Willing to travel and possess a valid driving license.
  • Having barista skills would be an added advantage.
SENIOR EXECUTIVE, BUSINESS DEVELOPMENT

Job Description

  • Identify and pursue new business opportunities, markets, and strategic partnerships to drive revenue growth.
  • Build and maintain strong, long-term relationships with clients, partners, and key stakeholders.
  • Develop and implement strategic business development plans, ensuring alignment with company goals and objectives.
  • Collaborate cross-functionally with internal teams including Marketing, Operations, and Finance to support business initiatives and ensure seamless execution.
  • Represent the company at industry events, conferences, and networking engagements to enhance brand visibility and expand market reach.
  • Monitor market trends and competitor activities to identify opportunities for innovation and growth.
  • Prepare and present regular performance reports and updates to the Management team, highlighting progress, challenges, and recommendations.
  • Support proposal development and contract negotiation processes, ensuring favorable terms and successful deal closures.
  • Assist in market research and location analysis for potential expansion sites, focusing on key factors such as demographics, foot traffic, competition, and lease conditions.
  • Provide daily administrative and operational support to the Business Development team, including task delegation, tracking, and follow-up.
  • Perform any additional duties assigned by Management, subject to mutual agreement.

Requirement

  • Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related field.
  • 2-3 years of relevant working experience, preferably within the F&B or Retail industry, with a strong track record of generating leads and closing deals.
  • Excellent communication, negotiation, and presentation skills.
  • Strategic thinker with the ability to identify and capitalize on market opportunities.
  • Strong relationship management and stakeholder engagement capabilities.
  • Able to work independently, manage multiple priorities, and lead a team when necessary.
  • Proactive, reliable, and a team player, with a strong commitment to achieving results.
  • Willing to travel for business purposes and must possess a valid driving license.
REGION MANAGER (JOHOR BAHRU)

Job Description

  • Oversee multiple outlets within the assigned region and ensure consistent execution of operational standards.
  • Supervise and guide Outlet Leaders on staffing, inventory control, and service quality.
  • Analyze daily and monthly sales performance, stock levels, and cost control reports from all outlets.
  • Act as the key link between HQ and outlet operations; ensure communication flows effectively both ways.
  • Troubleshoot operational challenges reported by Outlet Leaders and provide solutions to maintain smooth operations.
  • Review financial performance and develop action plans to meet or exceed revenue and cost targets.
  • Support new outlet openings through manpower planning, pre-opening training, and operational setup.
  • Lead and inspire outlet leaders to uphold brand standards, team morale, and customer satisfaction.
  • Regularly report on regional performance to HQ and recommend improvements.

Requirement

  • A Qualification in Pastry and Bakery, Culinary Arts, or any other related field.
  • A Diploma in Administrative or b, or any other related field.
  • Minimum 2 years of work experience in the F&B / Retail industry.
  • Proficiency in Microsoft Office (Excel) is an added advantage.
  • Willing to travel and possess a valid driving license.

OUTLET

SERVICE CREW / PRODUCTION CREW / TRAINEE / INTERSHIP

Job Description

  • Ensure day-to-day outlet operations are carried out smoothly.
  • Greet and attend to customers’ requests.
  • Taking orders & serving customers.
  • Recommend items to customers with add-on items or promote other products.
  • Maintain outlet cleanliness & product quality.
  • Check and report on any damaged goods.
  • Update work reports & documents.
  • Team player.

Requirements

  • Minimum SPM qualifications, 18 years old and above.
  • Applicants with the legal right to work in Malaysia.
  • Flexible to work overtime, shifts, weekends, & public holidays (6 days a week).
  • Ability to stand for long amounts of time & work in a fast-paced environment.
  • Positive attitude & commitment to customer satisfaction.
  • With or without experience, training will be provided.
  • Punctual & reliable.

Hiring Locations

  • Nationwide (Peninsular & East Malaysia).

Company size

  • 100 – 500 Employees

Average Processing Time

  • 2 weeks

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