Big Apple Donuts & Coffee's store signage

JOIN US

Big Apple Donuts & Coffee

Career seekers, ignite change at Big Apple Donuts & Coffee. Since 2007, we’ve led the premium donut retail wave in Asia. Embrace a career that blends curiosity, compassion, and strategic impact. Join us to make a difference while crafting your path.

Step into a fulfilling profession at Big Apple Donuts & Coffee. Our journey, from 2007, reshaped Asia’s donut scene. Curiosity, compassion, and strategic action define careers here. Be the change with us.

 

 
 

 

 

 

 
 
 

 

HQ

TRAINING & DEVELOPMENT OFFICER

Job Description

  • Identifying training needs.
  • Skill & requirement needs analysis.
  • Collaborating with department managers of training program.
  • Preparation & design in-house training materials.
  • Developing training & education plans.
  • Person in charge of training arrangement (house training / public).
  • HRDF fund & grants.
  • Training operations improvement.
  • Designing knowledge tests.
  • Organizing training material & program.
  • Budget management.
  • Progress tracking & reporting.
  • Feedback trainee evaluation.
  • Researching HR technologies & training software.
  • Employee support.

Requirement

  • Degree / Diploma in Business Administration / Human Resource Management.
  • Minimum 3+ years of experience in training & development role.
  • Excellent written & verbal communication skills.
  • Strong research, organizational, planning & presentation skills.
  • Proficiency in MS Office suite (Excel, Word, PowerPoint).
FIT OUT EXECUTIVE

Job Description

  • Liaising with mall & stakeholders of drawing submission.
  • Fit-out coordination with mall’s fit out team.
  • Internal department coordination on M&E drawing.
  • Site visits & compliance..
  • Meetings & stakeholder engagement.
  • Design & regulatory compliance.
  • Fit-out process management.
  • Cost-saving measures.
  • Technical collaboration.
  • Adaptability & additional responsibilities (ad hoc).

Requirement

  • Degree/Diploma in Architecture/Interior Design.
  • Fit Out Experience min 3 years.
  • Experienced in Project Management.
  • Good communication & interpersonal skills.
  • Proficient in both written & spoken English & Bahasa Malaysia. Mandarin speaker is an added advantage.
  • AutoCAD & Computer literate.
IT EXECUTIVE

Job Description

  • IT support & troubleshooting.
  • IT infrastructure management.
  • IT project implementation.
  • Network support security.
  • Software & application support.

Requirement

  • Degree / Diploma in Computer Science / Information Technology.
  • 3-4 years of experience, preferably in the F&B industry.
  • Proficient in network, cybersecurity, and system administration.
  • Strong analytical & problem-solving skills.
  • Ability to handle IT projects & meet deadlines.
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OPERATION EXECUTIVE

Job Description

  • Perform assigned tasks by operation manager.
  • Staff management & monitoring stock level.
  • Monitoring daily operations.
  • Coaching & training staff.
  • SOP development.
  • Inventory management.
  • Monitoring & guiding outlet leader for issue resolution for outlet level.
  • Monitoring report completion from outlet leader by daily, weekly & monthly basis.
  • Managing employee appraisals & reviews.

Requirement

  • Qualification in Pastry & Bakery / Culinary Arts / Hospitality.
  • Minimum of 2 years in retail & F&B experience at supervisory level.
  • Strong leadership, organizational, problem solving & planning skills.
  • Computer literate.
  • Preferably in Barista experience.
DIGITAL MARKETING ASSISTANT

Job Description

  • Sourcing reliable media agencies.
  • Negotiating with media agencies.
  • Data analysis & action planning for marketing campaign.
  • Researching latest marketing strategies.
  • Competitor & market research.
  • Strategy development to achieve brand objective.
  • Compiling marketing campaign performance reports.
  • Collaboration & communication of the delivery menu
  • Software & application support.

Requirement

  • Degree/Diploma in Marketing.
  • Minimum 1 year of experience.
  • Well-versed in MS Office & Social Media.
  • Highly self-motivated, strong interpersonal & communication skills.
  • Fresh graduates are encourage to apply.
RETAIL SUPERVISOR

Job Description

  • Perform all tasks as assigned by the Operation Manager to ensure smooth operation at the outlet.
  • Efficiently manage & supervise outlet staff, as well as to monitor stock levels & usage.
  • Monitoring & overseeing the outlet’s daily business operations & manpower arrangements.
  • Coaching & training in customer service & product knowledge to outlet staff.
  • Assisting in the development or updating of SOPs for all business operations activities.
  • Monitor inventory & ensure that all ingredients are adequately stocked.
  • Monitor & guide the outlet leader on any issue that arises from the outlet.
  • Ensure the completion of the submissions (daily report, weekly report, & monthly report by the outlet leader).
  • Assist in employee appraisals, promotions, compensation & termination based on the performance review.
  • Preferably with barista experience.

Requirement

  • Qualification in Pastry & Bakery / Culinary Arts or related field.
  • Diploma in Administrative or Hotel Management.
  • Minimum of 2 years retail experience is required.
  • Knowledge of Microsoft Excel is an advantage.
  • Knowledge of StoreHub is an advantage.
  • Willing to travel outstation, & possess own transport is preferred.
  • Need to work on the weekend & PH (when necessary).
BUSINESS DEVELOPMENT ASSISTANT (Part Time 3 months)

Job Description

  • Analyzing new store locations.
  • Assisting manager in coordination , negotiation & guide SOP with franchisees.
  • Store design coordination.
  • Analyzing industry trends & identifying new growth area.
  • Building relationships with shopping malls.
  • Tenancy agreement tracking.
  • Adaptability & additional duties (Adhoc).

Requirement

  • Degree / Diploma in International Business / Marketing / Administration.
  • With 2 to 3 years experience.
  • Computer literate.
  • Effective communication, negotiation & interpersonal skills.

OUTLET

OUTLET SERVICE CREW

(Full-time / Part-time)

Job Description

  • Ensure day-to-day outlet operations are carried out smoothly.
  • Greet & attend to customers’ requests.
  • Taking orders & serving customers.
  • Recommend items to customers with add-on items or promote other products.
  • Maintain outlet cleanliness & product quality.
  • Check & report any damaged goods.
  • Update work reports & documents.
  • Team player.

Requirements

  • Minimum SPM qualifications.
  • Applicants with the legal right to work in Malaysia.
  • Flexible to work overtime, shifts, weekends, & public holidays (6 days a week).
  • Ability to stand for long amounts of time & work in a fast-paced environment.
  • Positive attitude & commitment to customer satisfaction.
  • With or without experience, as training will be provided.
  • Punctual & reliable.

Hiring Locations

  • Selangor (The Mines, IOI Putrajaya, Selayang Mall & Sri Damansara)
  • Kuala Lumpur (Berjaya Times Square, JUMPA Sungei Wang, Lotus’s Midah, Wangsa Walk, & Nu Sentral)
  • Negeri Sembilan (Mydin Senawang, Aeon Seremban 2, Lotus’s Nilai, & Aeon Mall Nilai)

Benefits

  • Salary Range: From RM 1500 + Allowance + Incentive
  • Part time RM 7.00 per hour
  • Yearly increment & bonus
  • Annual Leave
  • Medical Leave
  • EPF & SOCSO
  • Incentive
  • Allowance
  • Medical Claim
  • Accommodation provided if necessary

Additional Benefits

  • Staff meals
  • Training Provided

Company size

  • 100 – 500 Employees

Average Processing Time

  • 2 weeks
  • Asia Pacific International Honesty Enterprise Keris Award
  • Asia Pacific Entrepreneur Excellence Award 2008
  • SME Recognition Award 2008
  • The SMEs Best Brands 2008
  • MFA

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