JOIN US
Big Apple Donuts & Coffee
Career seekers, ignite change at Big Apple Donuts & Coffee. Since 2007, we’ve led the premium donut retail wave in South East Asia. Embrace a career that blends curiosity, compassion, and strategic impact. Join us to make a difference while crafting your path.
Step into a fulfilling profession at Big Apple Donuts & Coffee. Our journey, from 2007, reshaped South East Asia’s donut scene. Curiosity, compassion, and strategic action define careers here. Be the change with us.
HQ
EXECUTIVE, IT (F&B)
Job Description
- Provide ongoing support for network configurations, firewalls, and data protection measures.
- Offer expert support for enterprise software, POS systems, and other business applications.
- Plan, lead, and execute IT projects, ensuring smooth deployment and integration.
- Ensure network security by implementing best practices and monitoring for potential threats.
- Provide comprehensive IT support to internal teams, diagnosing and resolving technical issues efficiently.
- Ensure minimal downtime by troubleshooting hardware, software, and network problems.
- Oversee and maintain the company’s IT infrastructure, ensuring optimal system performance.
- Conduct routine maintenance and upgrades for servers, networks, and other critical systems.
- Collaborate with cross-functional teams to align technology with business objectives.
- Maintain system documentation and provide user training as needed.
Requirement
- A Diploma in Computer Science or Information Technology.
- 2-3 years of relevant working experience, preferably within the F&B or Retail industry.
- Proficiency in Network Management, POS System, Cybersecurity, and System Administration.
- Strong analytical, troubleshooting, and problem-solving skills.
- Demonstrated ability to manage IT projects and meet established deadlines.
- Willing to travel and possess a valid driving license.
- Proficient in both written and spoken English & Bahasa Malaysia.
SENIOR EXECUTIVE, BUSINESS DEVELOPMENT
Job Description
- Identify and pursue new business opportunities, markets, and strategic partnerships to drive revenue growth.
- Build and maintain strong, long-term relationships with clients, partners, and key stakeholders.
- Develop and implement strategic business development plans, ensuring alignment with company goals and objectives.
- Collaborate cross-functionally with internal teams including Marketing, Operations, and Finance to support business initiatives and ensure seamless execution.
- Represent the company at industry events, conferences, and networking engagements to enhance brand visibility and expand market reach.
- Monitor market trends and competitor activities to identify opportunities for innovation and growth.
- Prepare and present regular performance reports and updates to the Management team, highlighting progress, challenges, and recommendations.
- Support proposal development and contract negotiation processes, ensuring favorable terms and successful deal closures.
- Assist in market research and location analysis for potential expansion sites, focusing on key factors such as demographics, foot traffic, competition, and lease conditions.
- Provide daily administrative and operational support to the Business Development team, including task delegation, tracking, and follow-up.
- Perform any additional duties assigned by Management, subject to mutual agreement.
Requirement
- Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related field.
- 2-3 years of relevant working experience, preferably within the F&B or Retail industry, with a strong track record of generating leads and closing deals.
- Excellent communication, negotiation, and presentation skills.
- Strategic thinker with the ability to identify and capitalize on market opportunities.
- Strong relationship management and stakeholder engagement capabilities.
- Able to work independently, manage multiple priorities, and lead a team when necessary.
- Proactive, reliable, and a team player, with a strong commitment to achieving results.
- Willing to travel for business purposes and must possess a valid driving license.
EXECUTIVE, ACCOUNT
Job Description
- Collect and verify daily sales data, including reconciliation of POS records, cash deposits, and digital payment settlements.
- Monitor and ensure timely cash banking and report any discrepancies.
- Handle verification and reconciliation of sales from food delivery platforms (e.g., FoodPanda, GrabFood), including deductions and net payments.
- Prepare summary reports of daily and monthly sales collections by outlet and platform.
- Issue invoices, credit notes, and support submission for e-invoicing compliance.
- Process staff claims and petty cash disbursements in accordance with company policy.
- Record accounting entries such as sales, expenses, petty cash, and adjustments accurately into the general ledger.
- Maintain organized documentation and accounting records in line with audit and compliance requirements.
- Assist with month-end closing activities and financial reporting.
- Assis in preparation of supporting schedules for internal and external reporting.
- Perform other accounting related duties and ad-hoc assignments as needed.
Requirement
- Diploma / Degree in Accounting, Finance or related field.
- Minimum 1-2 years of relevant experience in accounting or finance.
- Experience in retail, F&B or multi-outlet environments is an added advantage.
- Familiarity with accounting software (NetSuite) and Microsoft Excel.
- Strong attention to detail and analytical skills.
- Able to work independently and within a team.
OUTLET
SERVICE CREW / PRODUCTION CREW / TRAINEE / INTERSHIP
Job Description
- Ensure day-to-day outlet operations are carried out smoothly.
- Greet and attend to customers’ requests.
- Taking orders & serving customers.
- Recommend items to customers with add-on items or promote other products.
- Maintain outlet cleanliness & product quality.
- Check and report on any damaged goods.
- Update work reports & documents.
- Team player.
Requirements
- Minimum SPM qualifications, 18 years old and above.
- Applicants with the legal right to work in Malaysia.
- Flexible to work overtime, shifts, weekends, & public holidays (6 days a week).
- Ability to stand for long amounts of time & work in a fast-paced environment.
- Positive attitude & commitment to customer satisfaction.
- With or without experience, training will be provided.
- Punctual & reliable.
Hiring Locations
- Nationwide (Peninsular & East Malaysia).
Company size
- 100 – 500 Employees
Average Processing Time
- 2 weeks
Email to:
STAY CONNECTED
Sign up to stay up-to-date with Big Apple Donuts news and events







